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Shipping Policies

At this time, we ship RC Accessories (motors, servos, propellers, hardware) to all 50 United States, the US Territories and Canada.

We ship Airplane Kits (ARF and RTF) to the lower 48 United States.

​​With the exception of the MIniBipe, we do not ship Airplane Kits to Alaska, Hawaii or Canada, or to overseas U.S. territories or APO/DPO addresses.

Due to Canadian Customs Regulations, we cannot ship Lipo Batteries to Canada.

​Aside from Canadian orders for accessories, we do not ship internationally.  

Most Domestic orders ship via First Class mail for a low flat rate of $2.50, regardless of the quantity of items ordered.   Some heavy and/or large items such as battery chargers and transmitters ship at a flat rate of $5.75, and this fee is so noted in those individual product listings; additional items shipped in the same order are not charged additional fees.   Most airplane kits ship at a rate of $9.95 per kit;  oversize airplane kits such as the Multiplex Acromaster, Multiplex Twinstar II and Multiplex Tucan ship at an oversize container fee of $24.95.  Additional general merchandise ordered with any airplane kit is not charged additional shipping fees.  Please refer to our Domestic and Canadian Shipping Rate tables for more information.

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Accepted Payment Methods

We accept payment by credit card (Visa, MasterCard, American Express and Discover.  

We also accept payment via PayPal.  

We also accept payment by check or money order; to pay by check or money order, select "Pay By Check/Money Order" from the payment options offered during checkout, then continue to complete the order.  Once you have completed the order and received the order confirmation, write a check or money order for the total amount including shipping and mail it to us at the address shown on your shipping confirmation notice.  We will hold your order for up to 30 days until payment is received; once payment is received, we will process and ship your order.  Please note that order unpaid within thirty days will be cancelled.

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Domestic Shipping Rates

I.  General Merchandise (motors, speed controls, servos, props, most 1-3 cell lipo batteries, other small parts and accessories):

  • Standard Shipping:  $2.50 flat rate (regardless of total quantity of merchandise ordered)
  • Priority Shipping:  $5.75 flat rate (regardless of total quantity of merchandise ordered)

2.  Large Items (battery chargers, power supplies, radio transmitters, flight simulators)

  • Standard Shipping:  $5.75 flat rate (regardless of total quantity of merchandise ordered).
3. Standard Airplane Kits (ARF, RTF, PNP, etc.).  This includes RTF Quad-Copters such as the Litehawk Quattro and the DJI Phantom.
  • Standard Shipping:  $9.95 per kit.  Additional general merchandise may be included in the same order and will not incur additional shipping fees.
  • Priority Shipping:  $24.95 per kit.  Additional general merchandise may be included in the same order and will not incur additional shipping charges

4.  Over-size Airplane Kits (ARF, RTF, PNP, etc.)  These include the Multiplex Acromaster, Multiplex TwinStar II and Multiplex Tucan.  Any kit classified as over-size is noted in its individual product listing.

  • Standard Shipping:  $24.95 ​per kit.  Additional general merchandise may be included in the same order and will not incur additional shipping fees.
  • Priority Shipping: $50.00 per kit.  Additional general merchandise may be included in the same order and will not incur additional shipping fee

We primarily ship merchandise via USPS, and the flat-rate shipping fees that we charge are based on that carrier method.  If you wish to have your order shipped by alternate means (UPS, FedEx, or USPS Priority Express Mail service -- guaranteed overnight, next-day, 2-day, etc.), we can do so if you place your order by phone.  However, our economical flat-rate shipping fees will not apply; we will charge the exact rate that the carrier does for the shipment.  

NOTE:  Shipments for orders over $400.00 in value may require signature confirmation. 
This is for our security and yours.

Canadian Shipping Rates

General Merchandise (motors, propellers, servos, speed controls, parts and accessories).
**We do not ship Airplane Kits or Batteries to Canada at this time.

  • Standard Shipping:  $17.95 (USD) flat rate (regardless of quantity of items ordered).  Inclusion of some larger, heavier items such as battery chargers and radio transmitters will result in a shipping fee of $20.90, regardless of total number of items included in the order).
  • Express Shipping: $50.00 (USD) flat rate (regardless of quantity of items ordered).

NOTE:  Shipments for orders over $400.00 in value may require signature confirmation. 
This is for our security and yours.

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Shipping Department Hours of Operation

Our Shipping Department operates Monday through Friday with the exception of the following major holidays:

  •     New Years Day
  •     Independence Day
  •     Thanksgiving Day
  •     Christmas Day

​Our Shipping Department is also closed on the following federal holidays as recognized by the US Postal Service:

  •     ​Martin Luther King, Jr. Day
  •     ​Presidents' Day
  •     Memorial Day
  •     Labor Day
  •     ​Columbus Day
  •     ​Veterans' Day

In general, our shipping department is staffed on Saturday mornings until noon, eastern time.  Our Shipping Department is closed on Sundays.

On occasional weekends in late summer and fall, we sponsor local RC Club events in the central Florida area and as part of those events we staff a vendors tent.  On those weekends, the shipping department is closed or has reduced hours.  Notice is given of these closures approximately one week in advance, through our weekly newsletter, social media and an announcement on our store home page.  

On normal business days (Monday through Friday), orders placed before 12 Noon Eastern Time will be shipped the same day.  Orders that include airplane kits will ship the same day or the next day, depending on the carrier employed and the pick-up times for that carrier. 

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Shipping Carriers

The majority of our products ship via the United States Postal Service. Most airplane kits ship via FedEx.  These are the only two carriers that we use.

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Shipping Transit Times

The duration of delivery time -- from our hand-off to the carrier to the arrival of the package at your shipping address -- depends on the shipping method your selected as well as the policies of the carriers regarding those shipping methods.   In general, the duration of delivery time per carrier and per shipping method are as follows:

United States Postal Service:

  • Standard Shipping - First Class Mail:  5-7 business days (depending on destination)
  • Priority Shipping - Priority Mail:  2-3 business days (depending on destination)
  • International shipping times to Canada vary widely from 7 business days to 30 business days, due to the Canadian Customs Service.  Express International Shipping to Canada is not a guaranteed 2-3 business days due to the Canadian Customs Service.

Federal Express:

  • Standard Shipping - FedEx Home Delivery:  1-5 business days (depending on destination)
Please note that the above shipping times for both carriers are based upon their own written policies.  In fact, shipping times may be shorter than those indicated, but we cannot make any guarantees beyond the policies stated by these carriers.   Severe weather, natural disaster, high-volume holiday shipping seasons and other such incidents can delay delivery times, regardless of carrier and regardless of their written policies.  

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Shipment Tracking

1.  Airplane kits shipped via Federal Express have real-time point-to-point tracking numbers assigned.  This tracking number will show up on the "shipping confirmation" email that is generated and sent when your order is shipped.

2. Orders shipped via United States Postal Service (USPS) do not have point-to-point tracking available, except for Expedited (Priority Mail Express).  The Delivery Confirmation number generated by USPS will only confirm the date of postal carrier pick-up from our shipping center, and delivery date at the end-point customer delivery address.  USPS Delivery Confirmation tracking may show additional information along the route of transit, but it is not guaranteed.​ 

Heads Up RC does not guarantee the accuracy of tracking information generated or published by any carrier.  All tracking information only pertains to the process of a package once it has been picked up from our facility and taken into custody by the shipping carrier. 

Upon our purchase of the appropriate shipping label for an order package, a tracking number is generated by the applicable carrier.  We retain tracking information for all orders, and the tracking numbers and or USPS Delivery Confirmation numbers for individual orders are made available to our customers.

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Lost or Delayed Packages

We pride ourselves on our reputation for low shipping fees and fast delivery times, and in general our customers receive their orders in record time, and it is an extremely rare instance in which a package has failed to reach a customer at the address that they have provided to us.  

In the event of an unusual delay in the delivery of your order, please refer to the following policy:

For orders Shipped via the United States Postal Service:

  • Standard Shipping (First Class Mail):  Please allow up to 8 business days from date of shipment.
  • Priority Shipping (Priority Mail):  Please allow up to 5 business days from date of shipment.

A complaint will be filed with USPS on the fifth business day for Priority Mail packages and on the eighth business day for Standard First Class packages.  Since the proper delivery of packages is up to USPS, we will need to follow their procedures.  Once a complaint is filed, they have up to two business days to provide more information regarding package.  We allow up to two weeks for delivery before re-assessing your case.  Please rest assured that we will be in constant communication with USPS during that time.  Our customers do matter, but we are unable to control delivery once the package leaves our office.

If your tracking number shows delivered, but you have not received your package, you will need to contact USPS at: 800-275-8777 (800-ASK-USPS).  During their automated system:

  1. State "File a complaint" when prompted during the main menu.
  2. They will ask you if you want to listen to their privacy statement: answer yes or no.
  3. This will get you to a customer service representative who will help you open a complaint regarding your package.
We also suggest you visit your local branch to make sure they aren't holding your package for you.  Please understand that we cannot re-ship your package or issue a refund on packages that have a tracking number showing delivered.

For orders shipped via FedEx:

FedEx tracking information includes the expected date of arrival of the package at the customer destination.  Delivery hours for FedEx Home Delivery are Tuesday - Friday, 9:00am - 8:00pm, and Saturdays 9:00am - 3:00pm.  Delivery hours for FedEx 2 Day Delivery are Monday - Friday,
8:00am - 6:00pm.

If your package has not arrived by the date indicated in the tracking within the applicable delivery hours listed above, a good first step is to track the status of your package using your FedEx tracking number.  The tracking number provides your package's most up-to-date tracking information, including any delivery exception (i.e., bad weather, vehicle breakdown, etc). If the tracking results do not answer your question, your next step should be to contact FedEx for further assistance, at 1-800-463-3339.  Be sure to have your tracking number handy when you call Fed Ex.

Please note:  To ensure proper and timely delivery, be sure to enter the correct shipping address when placing your order.  If you have a registered account on our website and your shipping address automatically populates when you place an order through our store, please be sure that your shipping address is correct and up to date.  If you generally pay using PayPal, be sure that the shipping address that you have stored at PayPal is correct and up to date.  Heads Up RC is not responsible for customer shipping addresses stored in customer accounts on our website nor on your PayPal account.  The shipping labels generated for orders shipping either via USPS or FedEx exactly reflect the address that you provide to us, either via manual entry or your own stored account information on our website or in your PayPal account.  Heads Up RC is not responsible for packages delivered to the wrong address if the correct address was not entered by the customer at the time the order was placed.  We cannot make changes to a customer shipping address after a package has shipped.  Reshipping packages returned to us will result in the customer incurring additional shipping fees.  

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Damage Claims

Our shipping department takes great care in packing orders to ensure that the products you purchased from us arrive to you in perfect condition.  We have had very, very few instances in which a customer's order arrives to them in poor condition.  We do acknowledge however that damage may occur during transit while in the care of USPS or FedEx, regardless of the care we take to prevent that from happening. 

We will replace items that are damaged by the carrier during transit.  However, we will require the following information from the customer:
  • Description of damage to the product.
  • Description of damage to the shipping container (the outer box)
  • Photos of the damage to the the product and/or shipping container.
  • In some instances, we may need to arrange with the customer a time for an agent or representative of the carrier to inspect the damaged package and contents at the customer premises, or pick up the the damaged package and contents for return shipping (this cost is covered by the carrier).

Please Note:  We will not assume any responsibility for nor replace any items that are damaged after delivery to the customer address.   USPS will generally not deliver to an address lacking a mailbox or similar facility or if no one is home to accept the delivery and may choose to hold the package for pick-up at the post office if delivery to the shipping address cannot be accomplished; Fed Ex delivery personnel will generally try to place packages in sheltered areas (e.g., porches or garages) in the event no one is home to accept the delivery.  However, neither the carrier nor Heads Up RC will accept responsibility for a package once it is delivered to the shipping address, regardless of the security and safety of the package at the premises if no one if home to take delivery.  If you have any concern about the safety or security of packages delivered to your home in your absence, we strongly suggest that you designate an alternative shipping address (e.g., workplace, trusted neighbor, etc.) when placing your order.

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For questions about these policies or information not included, please contact
 Technical Services at 352-625-3556.