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5 Steps to Updating Your Account

Posted by Jodi A. on 1/5/2018 to Site
5 Steps to Updating Your Account

If you have placed orders with us but haven’t created an account, you are missing out! With an account, you will be able to see your order history, save your address(es), participate in the rewards program, check your gift certificate balance, update your wish list(s), and more. Registering an account is easy. Simply visit our homepage, click Log In at the top right of the page. Another page will pop up and give you the option of creating an account or entering your login information. (If you have forgotten your password, enter your email address and click Reset Password. A link will be sent to your email.)

Ok, you signed up, but now you moved or you’re not sure how many rewards points you have. What do you do?

After you have clicked Log In at the top of the home page, click on My Account in the toolbar.

This is the My Account homepage.

 

  1. You can update your shipping and billing addresses. We get a lot of questions about this from people who have two homes or would like to ship to someone else. You can make the change in your account, and the order system will automatically enter that information into your order for our shipping department. No need to email or call! You can also change your password here.
 

 

This is a partial picture. Scrolling down on the actual page will allow you to also update your shipping address.

2. You can add a new address to your address book. Here’s how it will look on your account page.

3.You can request help through the Add Request link.

 

A. Red asterisks indicate a required field.

B. If you want to share a picture or a document with us, you will click Select Files. When you are finished with your request, you will click on Submit Request.

C. This dropdown box defaults to Technical Services, which handles all questions pertaining to products and plane setups. However, you have other choices.

If you have a question about your order, you will want to choose Shipping Department. If you see something on the website that needs to be corrected or if you are getting an error when you try to place an order, choose Website Maintenance. If you have a suggestion for a product you would like us to carry, choose Suggestion Box – Products to Add. (This option is also available on the bottom right corner of our homepage.)

4. By registering an account, you are automatically enrolled in our Rewards Program. You can see how many points you have accumulated and choose to apply them to your order. More details on how the Rewards Program works can be found in our blog post "How to Get Free Products with the Rewards Points Program."

5. Finally, you can see your wish list. Every listing contains the option of adding the item to your wish list. If you haven’t created a list yet, simply clicking Add to Wish List in any listing will prompt you to create one.

As you can see, registering an account provides many benefits. Making changes to your account is easy and straightforward. However, if you still have questions, feel free to email us at help@headsuphobby.com or use the Add New Request option on your account homepage.

 

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