We strive for satisfied customers! 

All items in unused working condition may be returned within 30 days of purchase for exchange or refund.   Such items must be in their original packaging, unused, unaltered and free from damage.

Please contact us before returning an item:  via email [email protected] or by phone at 352-625-3556 (Tuesday through Friday, 10:00am - 4:00pm).

Please Note: It is very easy to damage Lipo Batteries, Brushless Motors, Electronic Speed Controls and Servos by improper use.  We strongly suggest that you inspect and test products within seven (7) days of receipt, and notify us of any defect.  If you choose to use an item without prior inspection or testing, and then discover a defect, we will consider replacing these items if you feel certain the item was defective when you received it, but we will require answers to questions about how the product was used.  We reserve the right to refuse to replace the item if we feel it may have been used improperly.   We want to be fair with you, and we ask you to be fair with us.  

Returns must include the original packaging and accessories (e.g., motors must include original prop adapter/saver and motor mount, chargers must be returned with all charging leads, etc.)   Motors, ESCs and Batteries must include their original factory-installed connectors, in place.   

The customer assumes responsibility for return shipping costs.  

Furthermore, if you have altered a component (i.e., changed connectors on an ESC, battery or motor, or have flashed an ESC, or rewind a motor or rewire the circuitry of an electronic component) and thereafter the component fails to function, that is not indicative of a defective product; the failure was in fact caused by the alteration.  We will not replace, credit or refund any product that has been altered from its original manufactured configuration.

Lithium Polymer (Lipo) Batteries

All lipo batteries are cell-checked and verified by our shipping staff prior to packaging.  We will not ship any battery that has cell imbalance.  Immediately upon receipt of your lipo battery(s) in an order, please cell check the battery to ensure that it is in good condition and immediately notify us if it is not. 

Please read and observe all safety precautions provided with your Lithium Polymer (Lipo) battery before using or charging. Lipo batteries must only be charged with a battery charger designed for them. Lipo batteries hold a large amount of energy and must be respected. In each package containing lipo batteries, we include a list of safety & use instructions to assist you in proper care and use of the lipo batteries.  We will not accept responsibility for batteries that have been straight-charged; lipo batteries should always be balance-charged.  
 Discharging or charging at an improper rate will cause excessive heat which can damage the battery, or even cause a fire!  Improper handling and storage can also damage lipo batteries.  As Heads Up RC has no control over the use of these batteries, we assume no responsibility for the use of Lithium Polymer batteries by our customers. Your use of this product means that you accept full responsibility for any consequences.  We will not replace batteries that have been used or stored improperly, nor will we replace batteries that have had the connectors permanently altered.

Gift Certificates

Gift certificates are non-refundable, except to the original purchaser within no more than five days from the date of purchase, and then only if no portion of the gift certificate balance has been used.  Gift certificates may only be used for the purchase of products available on our site.  Gift certificates have no cash redemption value.  Credit for products purchased with a gift certificate and then returned will only be issued as a new gift certificate for the the amount of the credit for the product(s) returned.