At this time, we ship RC Accessories (motors, servos, propellers, hardware) to all 50 United States and US Territories.

We do not ship internationally. 

Most orders ship via First Class mail for a low flat rate of $3.00, regardless of the quantity of items ordered.   Some heavy and/or large items such as battery chargers and transmitters ship at a flat rate of $7.50, and this fee is so noted in those individual product listings; additional items shipped in the same order are not charged additional fees.  Please refer to our Domestic Shipping Rate tables for more information.

All of the products we sell are intended for retail consumption by our customers and are not intended for resale. We reserve the right not to sell commercial quantities or to resellers. Our product returns and warranty policy is not transferable. Any consequences arising out of the resale of merchandise purchased from Heads Up RC is the responsibility of the seller, not Heads Up RC. Heads Up RC may revoke the ordering privileges of customers who purchase commercial quantities of our products. 

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Accepted Payment Methods

We accept payment by credit card (Visa, MasterCard, American Express and Discover.  

We also accept payment via PayPal.  

We also accept payment by check or money order; to pay by check or money order, select "Pay By Check/Money Order" from the payment options offered during checkout, then continue to complete the order.  Once you have completed the order and received the order confirmation, write a check or money order for the total amount including shipping and mail it to us at the address shown on your shipping confirmation notice.  We will hold your order for up to 30 days until payment is received; once payment is received, we will process and ship your order.  Please note that orders unpaid within thirty days will be cancelled.

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Domestic Shipping Rates

I.  General Merchandise (motors, speed controls, servos, props, most 1-3 cell lipo batteries, other small parts and accessories):

  • Economy Shipping:  $3.00 flat rate (regardless of total quantity of merchandise ordered)
  • Priority Shipping:  $7.50 flat rate (regardless of total quantity of merchandise ordered)

2.  Large Items (battery chargers, power supplies, radio transmitters, flight simulators)

  • Priority Shipping:  $7.50 flat rate (regardless of total quantity of merchandise ordered). 

We ship merchandise via USPS, and the flat-rate shipping fees that we charge are based on that carrier method.  

NOTE:  Shipments for orders over $400.00 in value may require signature confirmation. 
This is for our security and yours.

Shipping Department Hours of Operation

Our Shipping Department operates Monday through Friday with the exception of the following major holidays:

  •     New Years Day
  •     Independence Day
  •     Thanksgiving Day
  •     Christmas Day

Our Shipping Department is also closed on the following federal holidays as recognized by the US Postal Service:

  •     Martin Luther King, Jr. Day
  •     Presidents' Day
  •     Memorial Day
  •     Labor Day
  •     Columbus Day
  •     Veterans' Day

Our Shipping Department is closed on Saturdays and Sundays.

On normal business days (Monday through Friday), orders placed before 12 Noon Eastern Time will be shipped the same day.  

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Shipping Carriers

Our products ship via the United States Postal Service.   

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Shipping Transit Times

The duration of delivery time -- from our hand-off to the carrier to the arrival of the package at your shipping address -- depends on the shipping method your selected as well as the policies of the carriers regarding those shipping methods.   In general, the duration of delivery time per carrier and per shipping method are as follows:

United States Postal Service:

  • Economy Shipping - First Class Mail:  5-7 business days (depending on destination)
  • Priority Shipping - Priority Mail:  2-3 business days (depending on destination)
Please note that the above shipping times are based upon their own written policies.  In fact, shipping times may be shorter than those indicated, but we cannot make any guarantees beyond the policies stated by these carriers.   Severe weather, natural disaster, high-volume holiday shipping seasons and other such incidents can delay delivery times, regardless of carrier and regardless of their written policies.  

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Shipment Tracking

Orders shipped via United States Postal Service (USPS) do not have point-to-point tracking available, except for Expedited (Priority Mail Express).  The Delivery Confirmation number generated by USPS will only confirm the date of postal carrier pick-up from our shipping center, and delivery date at the end-point customer delivery address.  USPS Delivery Confirmation tracking may show additional information along the route of transit, but it is not guaranteed.? 

Heads Up RC does not guarantee the accuracy of tracking information generated or published by any carrier.  All tracking information only pertains to the process of a package once it has been picked up from our facility and taken into custody by the shipping carrier. 

Upon our purchase of the appropriate shipping label for an order package, a tracking number is generated by the applicable carrier.  We retain tracking information for all orders, and the tracking numbers and or USPS Delivery Confirmation numbers for individual orders are made available to our customers.

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Lost or Delayed Packages

We pride ourselves on our reputation for low shipping fees and fast delivery times, and in general our customers receive their orders in record time, and it is an extremely rare instance in which a package has failed to reach a customer at the address that they have provided to us.  

In the event of an unusual delay in the delivery of your order, please refer to the following policy:

For orders Shipped via the United States Postal Service:

  • Economy Shipping (First Class Mail):  Please allow up to 8 business days from date of shipment.
  • Priority Shipping (Priority Mail):  Please allow up to 5 business days from date of shipment.

A complaint will be filed with USPS on the fifth business day for Priority Mail packages and on the eighth business day for Standard First Class packages.  Since the proper delivery of packages is up to USPS, we will need to follow their procedures.  Once a complaint is filed, they have up to two business days to provide more information regarding package.  We allow up to two weeks for delivery before re-assessing your case.  Please rest assured that we will be in constant communication with USPS during that time.  Our customers do matter, but we are unable to control delivery once the package leaves our office.

If your tracking number shows delivered, but you have not received your package, you will need to contact USPS at: 800-275-8777 (800-ASK-USPS).  During their automated system:

  1. State "File a complaint" when prompted during the main menu.
  2. They will ask you if you want to listen to their privacy statement: answer yes or no.
  3. This will get you to a customer service representative who will help you open a complaint regarding your package.
We also suggest you visit your local branch to make sure they aren't holding your package for you.  Please understand that we cannot re-ship your package or issue a refund on packages that have a tracking number showing delivered.

Please note:  To ensure proper and timely delivery, be sure to enter the correct shipping address when placing your order.  If you have a registered account on our website and your shipping address automatically populates when you place an order through our store, please be sure that your shipping address is correct and up to date.  If you generally pay using PayPal, be sure that the shipping address that you have stored at PayPal is correct and up to date.  Heads Up RC is not responsible for customer shipping addresses stored in customer accounts on our website nor on your PayPal account.  The shipping labels generated for orders shipping either via USPS exactly reflect the address that you provide to us, either via manual entry or your own stored account information on our website or in your PayPal account.  Heads Up RC is not responsible for packages delivered to the wrong address if the correct address was not entered by the customer at the time the order was placed.  We cannot make changes to a customer shipping address after a package has shipped.  Reshipping packages returned to us will result in the customer incurring additional shipping fees.  

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Damage Claims

Our shipping department takes great care in packing orders to ensure that the products you purchased from us arrive to you in perfect condition.  We have had very, very few instances in which a customer's order arrives to them in poor condition.  We do acknowledge however that damage may occur during transit while in the care of USPS regardless of the care we take to prevent that from happening. 

We will replace items that are damaged by the carrier during transit.  However, we will require the following information from the customer:
  • Description of damage to the product.
  • Description of damage to the shipping container (the outer box)
  • Photos of the damage to the the product and/or shipping container.
  • In some instances, we may need to arrange with the customer a time for an agent or representative of the carrier to inspect the damaged package and contents at the customer premises, or pick up the the damaged package and contents for return shipping (this cost is covered by the carrier).

Please Note:  We will not assume any responsibility for nor replace any items that are damaged after delivery to the customer address.   USPS will generally not deliver to an address lacking a mailbox or similar facility or if no one is home to accept the delivery and may choose to hold the package for pick-up at the post office if delivery to the shipping address cannot be accomplished.  Heads Up RC will not accept responsibility for a package once it is delivered to the shipping address, regardless of the security and safety of the package at the premises if no one if home to take delivery.  If you have any concern about the safety or security of packages delivered to your home in your absence, we strongly suggest that you designate an alternative shipping address (e.g., workplace, trusted neighbor, etc.) when placing your order.

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For questions about these policies or information not included, please contact
 Technical Services at 352-625-3556.